Frequently Asked Questions
Everything you need to know about your Aventon gear and orders.
What is the standard shipping timeframe for new orders?
Most in-stock items ship within 1-2 business days. Delivery typically takes 3-7 business days depending on your location within the continental United States.
Do Aventon bikes and equipment come with a warranty?
Yes, all our products are covered by a comprehensive manufacturer's warranty. E-bikes specifically feature a 2-year limited warranty covering manufacturing defects.
What is your return policy for sports gear and accessories?
We offer a 14-day return window for most products in new, unused condition. Please note that a restocking fee may apply to e-bike returns.
Are the e-bikes delivered fully assembled?
Aventon bikes arrive approximately 85-90% assembled. We provide all necessary tools and clear video instructions to help you complete the final steps in about 30 minutes.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to buy now and pay over time with competitive interest rates.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.